Shipping Policy
After placing your order
What happens after I place my order?
You will receive an order confirmation at the email address you provided.
Please check your spam or junk mail folder if you cannot find the confirmation in your inbox.
All orders are shipped from our warehouse within one day.
What if I entered the wrong address?
If you notice an error in the address provided, please contact us immediately.
Use "URGENT" in the subject line of your message so we can make the change before shipping.
If a package cannot be delivered due to an incomplete address, we unfortunately cannot offer a refund for this issue.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a track & trace number.
Please note that it may take 2 to 4 days for the tracking information to update.
We ask for your patience in this matter.
When will I receive my order?
Below you will find the average delivery times per region:
| Country / Region | Shipping Method | Average Delivery Time |
|---|---|---|
| Netherlands | Standard | 4–14 business days |
| Belgium | Standard | 4–14 business days |
| Europe | Standard | 7–14 business days |
| Rest of the world | Standard | 7–15 business days |
Where is my package shipped from?
We are a small company, but we collaborate with logistics partners worldwide to enable shipments to multiple countries at affordable rates.
This allows us to offer our customers good value for money.