Orders and delivery
When will I receive my order?
The average delivery time is 5 to 12 business days.
Our products are shipped directly from the supplier to the customer.
This unique business model allows us to achieve significant savings on storage and transportation costs, offer our products at a lower price than our competitors, and fully cover shipping costs ourselves.
The expected delivery time has passed — where is my order?
In most cases, orders are delivered within the expected delivery time.
Unfortunately, sometimes an order may experience delays during the shipping process.
You can track the status of your order using the following link:
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If your order has not arrived 3 days after the expected delivery time, please contact us.
There are products missing from my delivery — how is that possible?
Since we work with different suppliers, products can be shipped separately.
If items are missing, you will usually receive them within 2 to 3 days.
We apologize for any inconvenience.
What are the shipping costs?
We cover all shipping costs!
This means you receive your order FREE of charge.
Can I cancel my order?
Of course!
However, please note that orders are forwarded directly to our suppliers.
Therefore, it is possible that your order has already been shipped — in that case, we unfortunately cannot cancel the order.
I am not satisfied with my order — can I return it?
Yes, absolutely.
Please refer to our return and refund conditions in our Return Policy.