Returns & Exchanges – Hygienic Products

At Lovelia, we are committed to the highest standards of health and safety for all our customers. Due to the personal nature of our products, we maintain a strict no-return and no-refund policy for all hygienic items.

Why this policy?

To guarantee that every product you receive is 100% new, hygienic, and safe to use, we cannot accept returns once products have left our facility. Unlike regular items, hygienic products cannot be resold or restocked after being handled by third parties, as we can no longer guarantee they have not been compromised.

Which products are covered?

This policy applies to all products classified as “Hygienic” or “Personal Care”, including (but not limited to):

• Underwear / swimwear

• Face masks and PPE (personal protective equipment)

• Skincare, cosmetics, and topical ointments

• Earrings and body jewelry

Damaged or defective items

We fully stand behind the quality of our products. While we do not accept returns for "change of mind" or incorrect size selection, we will certainly resolve any issues if your order arrives damaged or if you received the wrong item.

Reporting period: Please inspect your order immediately upon receipt and contact us within 24 to 48 hours of delivery.

Requirements: To file a claim, we require clear photos of both the product and the original packaging.

Tips for a confident purchase

Since these purchases are final, we are happy to help you make the right choice:

• Check the size charts: Review our detailed size guides before checkout.

• Read product descriptions: We provide full ingredient and material lists for each product.

• Contact us: If you have any doubts about color, fit, or scent, our support team is happy to help you before you order.

Please note

By purchasing a hygienic product through our website, you confirm that you have read and agree to this No-Return/No-Refund Policy.